Enquiry privacy & file handling
Know where your message goes.
The website saves your enquiry in Cloudflare before sending a notification through Resend. Email and WhatsApp remain optional contact channels.
The form collects your work email, product category and project details so our team can assess and answer the enquiry. It does not accept file uploads.
Purpose and handling
We keep your enquiry reference, contact details, requirements, first landing page, source category and submission page to respond and follow up. Cloudflare stores the record and Resend processes notifications. Do not submit passwords, payment details or confidential files. Contact us by email about access or deletion.
Website database records are scheduled for deletion after seven days, with cleanup every five minutes. Provider backups and email correspondence have separate retention controls; contact us about access or deletion.
Before sharing files
Confirm the recipient and agree any confidentiality, access or ownership requirements before separately sending sensitive technical packs, artwork or commercial documents.
External contact channels
Email and WhatsApp handle information under their own terms and settings. Review the destination and the service’s privacy controls before sending a message or attachment.
What to include first
Use the project details field for the product, estimated quantity, material, customization and target date. Detailed files can follow after the receiving contact and file-handling expectations are clear.
A person reviews your request before confirming the next step.